Privacy Policy
Last Updated: September 2026
Right Marc respects the privacy of its customers, business buyers, dealers, resellers, website visitors, and other users of order.rightmarc.com.
This Privacy Policy explains how Right Marc collects, uses, stores, shares, and protects information when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.
By using order.rightmarc.com, you acknowledge the practices described in this Privacy Policy.
1. About Right Marc
Right Marc operates a B2B wholesale ecommerce platform supplying blank products, printing consumables, machinery, raw materials, promotional products, and related business supplies.
Business Name: Right Marc
Address: Bombay Housing Society Main Road, University Road, Rajkot – 360005, Gujarat, India
Phone: 9510234376 / 9898770141
Website: order.rightmarc.com
2. Information We Collect
We may collect information that you provide directly to us when creating an account, placing an order, requesting information, contacting customer support, submitting a review, or conducting other transactions with Right Marc.
This information may include your name, business or company name, mobile number, email address, billing address, shipping address, GSTIN or other business tax information, account credentials, order details, purchase history, payment transaction information, enquiries, support communications, reviews, and other information you voluntarily provide.
We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, operating system, pages viewed, referring pages, approximate location derived from technical information, website activity, session information, cookies, and similar technologies.
3. Business and GST Information
Because Right Marc primarily operates as a B2B wholesale platform, we may collect business-related information necessary to process commercial transactions.
This may include your business name, GSTIN, billing information, delivery location, contact person details, purchase history, and other information needed for invoicing, accounting, taxation, order processing, or regulatory compliance.
Customers are responsible for ensuring that the business and GST information provided to Right Marc is accurate.
4. How We Use Your Information
We may use information collected through our website to operate and improve our business, including to create and manage customer accounts, process orders, verify payments, generate invoices, calculate applicable taxes, arrange shipping, provide order updates, process returns or replacements, provide customer support, manage wholesale pricing or customer categories, prevent fraud, maintain website security, improve products and services, analyze website usage, and comply with legal obligations.
Where appropriate and permitted, we may also use contact information to inform customers about new products, wholesale offers, stock updates, promotions, business opportunities, or other Right Marc services.
You may request that promotional communications be stopped where an opt-out mechanism or applicable right is available.
5. Order Information
When you place an order, we collect and process information necessary to fulfill the transaction.
This may include product information, quantity, pricing, shipping address, billing information, GST details, contact details, payment status, delivery information, returns, refunds, replacements, and communications regarding the order.
We may retain transaction information as necessary for accounting, taxation, fraud prevention, customer support, legal compliance, and business recordkeeping.
6. Payment Information
Payments may be processed through banks, payment gateways, UPI providers, card networks, wallet providers, or other authorized payment service providers.
Depending on the payment method used, payment credentials may be collected and processed directly by the relevant payment provider.
Right Marc may receive information such as payment status, transaction reference number, payment method, amount, and other information required to verify or reconcile a transaction.
We do not intentionally request customers to provide confidential banking passwords, UPI PINs, card PINs, or similar authentication credentials through our website or customer-support communications.
7. Shipping and Logistics Information
To deliver your orders, we may share necessary information with courier companies, transporters, logistics partners, warehouse operators, or other service providers involved in order fulfillment.
This information may include the recipient's name, company name, mobile number, shipping address, order value, parcel details, and other information reasonably required for delivery.
Such information should only be used for activities related to fulfillment, transportation, delivery, returns, or associated services.
8. Cookies and Similar Technologies
Right Marc may use cookies and similar technologies to provide website functionality, remember user preferences, maintain login sessions, understand website performance, measure traffic, improve customer experience, maintain security, and support advertising or analytics where applicable.
Some cookies are necessary for website functions such as account login, shopping carts, checkout, and security.
Other cookies may be provided by analytics, advertising, payment, communication, or other third-party services used by the website.
You may be able to control certain cookies through your browser or device settings. Disabling essential cookies may affect website functionality.
9. Communications
We may communicate with customers using telephone calls, SMS, WhatsApp, email, website notifications, or other communication channels provided by the customer or supported by our systems.
Communications may relate to account verification, order confirmation, payment status, dispatch updates, delivery, customer support, returns, complaints, wholesale enquiries, product availability, or promotional information where permitted.
Transactional communications necessary to fulfill an order may continue even if you choose not to receive promotional communications.
10. How We Share Information
We do not sell customer personal information as a business product.
We may share information when reasonably necessary with service providers that assist us in operating our ecommerce business, such as payment processors, banks, courier and logistics providers, hosting companies, technology vendors, analytics providers, communication providers, professional advisers, accounting providers, and government or regulatory authorities where legally required.
We may also disclose information where reasonably necessary to investigate fraud, protect our rights, enforce agreements, maintain website security, respond to lawful requests, or comply with applicable law.
11. Third-Party Services
Our website may use services operated by third parties.
These may include payment gateways, courier companies, analytics tools, messaging platforms, cloud hosting services, maps, social-media services, advertising services, or other technology providers.
These third parties may process information according to their own privacy practices and legal obligations.
Right Marc does not control the privacy practices of independent third-party websites or services.
12. Data Security
Right Marc takes reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, loss, disclosure, or destruction.
However, no website, internet transmission, electronic storage system, or digital transaction can be guaranteed to be completely secure.
Customers should protect their account credentials and immediately inform Right Marc if they suspect unauthorized access to their account.
13. Account Security
Customers are responsible for maintaining the confidentiality of their login credentials.
You should not disclose passwords, OTPs, payment authentication information, or other sensitive credentials to unauthorized persons.
If you believe your Right Marc account has been compromised, please contact us promptly.
14. Data Retention
We may retain personal and business information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational, accounting, taxation, fraud-prevention, dispute-resolution, contractual, and legal purposes.
Certain transaction records, tax invoices, payment records, and accounting information may need to be retained for periods required by applicable law.
Information that is no longer required may be deleted, anonymized, or securely archived according to our operational and legal requirements.
15. Your Privacy Choices and Rights
Subject to applicable law and appropriate identity verification, you may contact Right Marc regarding personal information associated with your account.
Depending on the circumstances and applicable law, you may request access to or correction of your information, updating of inaccurate account information, withdrawal of certain consents, stopping of eligible promotional communications, or deletion of information that Right Marc is not legally or operationally required to retain.
Certain information cannot be deleted immediately where retention is required for invoices, taxation, fraud prevention, legal claims, completed transactions, or other lawful purposes.
Requests can be submitted using the contact information provided in this Privacy Policy.
16. Accuracy of Information
Customers should provide accurate and current information when using Right Marc.
You can update certain information through your account where such functionality is available or contact us if information associated with your account requires correction.
Right Marc is not responsible for problems resulting from incorrect information supplied by a customer, including incorrect addresses, contact numbers, GST details, or business information.
17. Marketing Communications
Where permitted, Right Marc may send information regarding wholesale offers, new products, stock availability, price updates, reseller opportunities, product launches, and other business-related promotions.
Customers may request to stop eligible marketing communications.
Opting out of marketing communications does not prevent us from sending transactional messages relating to active orders, payments, accounts, service requests, security, or legal matters.
18. Reviews and User-Submitted Content
If you submit product reviews, ratings, feedback, photographs, or other content, certain information may be displayed publicly on the website where the feature is intended to be public.
You should avoid including confidential information, payment details, private contact information, or other sensitive information in publicly visible reviews or submissions.
19. Fraud Prevention and Security
Information may be used to detect and prevent fraudulent transactions, unauthorized account access, payment abuse, suspicious activity, website attacks, and violations of our Terms of Service.
Where necessary, we may restrict transactions, request additional verification, suspend accounts, or share information with appropriate service providers or authorities in accordance with applicable law.
20. Children's Privacy
Right Marc is a business-oriented wholesale ecommerce platform and is not designed or marketed primarily for children.
Users placing orders or entering into commercial transactions should have the legal capacity and authority required to do so.
If we become aware that information has been collected in circumstances requiring deletion under applicable law, we may take appropriate steps to remove it.
21. International or Cloud Processing
Some technology providers used by Right Marc may operate servers, infrastructure, or support services in locations outside the customer's state or country.
Where information is processed through such providers, we take reasonable steps to use reputable service providers and handle information in accordance with applicable legal requirements.
22. Legal Compliance
Right Marc may process and retain information where necessary to comply with applicable Indian laws, taxation requirements, accounting obligations, court orders, lawful government requests, regulatory requirements, or other legal obligations.
Our privacy practices are intended to operate in accordance with applicable data protection and privacy laws in India, including requirements that become applicable to our business from time to time.
23. Links to Other Websites
Our website may contain links to external websites or services.
Right Marc is not responsible for the content, security, privacy practices, or policies of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information to them.
24. Business Transfers
If Right Marc undergoes a merger, acquisition, restructuring, sale of business assets, or similar commercial transaction, information associated with the business may be transferred as part of that transaction where permitted by law.
Any successor organization would be expected to handle such information subject to applicable privacy obligations.
25. Changes to This Privacy Policy
Right Marc may update this Privacy Policy periodically to reflect changes in our services, website functionality, technology, business practices, or legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
Customers are encouraged to review this Privacy Policy periodically.
26. Contact and Privacy Requests
For privacy-related questions, requests, complaints, or concerns regarding information associated with Right Marc, please contact:
Right Marc
Bombay Housing Society Main Road
University Road
Rajkot – 360005
Gujarat, India
Phone: 9510234376 / 9898770141
Website: order.rightmarc.com
When contacting us regarding account information or privacy requests, we may request reasonable information to verify your identity or authority before acting on the request.